Refund & Cancellation Policy

Lucent has two plans, each a flat price with everything unlimited: units, buildings, users, owners, tenants, clients and storage. Property Sales, for offices that sell property, costs 29 OMR a month or 290 OMR a year. Property Management, for offices that manage rentals for owners, costs 49 OMR a month or 490 OMR a year. Archived units are free and count toward nothing. There are no setup, migration or training fees.

Billing is one flat charge per period, and nothing is ever counted. A monthly subscription is charged on the same date each month; an annual subscription is charged once, for ten months' worth, and covers twelve, so two months are free. A change of plan reaches the price from the next billing period, never in the middle of one.

Every subscription can begin with a free week on its plan, with no card. If the week ends without a payment, the workspace becomes read-only, never locked: everything stays visible and exportable, and subscribing restores full use at once.

Payments your office collects through Lucent, such as rent, instalments and deposits, go to your own payment gateway account, set up with your own credentials, and settle directly to you. No money passes through any account Lucent controls.

A monthly subscription is charged on the same date each month until you cancel.

Monthly payments are not refunded, in full or in part: each payment covers the month it pays for, and you can cancel at any time in one click.

When you cancel, your team keeps full access until the end of the month already paid for, with no further charges; the workspace then becomes read-only.

An annual subscription is paid once and covers 12 months at the price of 10, so two months are free.

A new annual subscription can be refunded in full within 30 days of its start date; after 30 days, payments are not refunded. Cancelling after the first 30 days leaves your office full access to everything until the end of the year already paid for, and the subscription simply does not renew.

A refund and continued access exchange for each other, and you always receive exactly one of the two: when a payment is refunded, access ends when the refund is issued; when a payment is not refunded, access continues to the end of the term it paid for. Never both, and never neither.

Changing plan or billing cycle is never refunded mid-term; the new price applies from the next billing period.

A failed payment is never treated as a cancellation. Your service continues while we retry:

• The day it fails: we email you and retry the charge.
• After 3 days: we retry again and send a reminder.
• After 7 days: we retry again and show a notice inside the workspace.
• After 10 days: we call you personally.
• After 14 days: the workspace becomes read-only until the payment goes through.

Read-only means everything stays visible and exportable while nothing can be edited. You are never locked out of your data, there are no late fees, and full access returns the moment the payment goes through.

A complete export of your data is one click away at any time, during the subscription and after it.

When a subscription ends, the workspace stays read-only for 90 days: everything can still be read and exported, and reactivating is one click and restores full use exactly as you left it. After the 90 days your data is permanently deleted, and the exact deletion date is stated in your cancellation email. Exports are in Excel and PDF.

Custom domains are registered by you, in your own name; Lucent only configures the DNS. The domain remains your asset whatever happens to the subscription.

Cancelling takes one click in the workspace, at any time. Refund requests go to info@lucentsuite.com with your organization's name; we confirm receipt in writing, and any refund is returned to the original payment method.

A duplicate or erroneous charge is refunded in full to the original payment method within 7 to 14 business days of our confirming the error.

We may update this policy from time to time. The date above shows when it was last revised. Changes do not reduce the rights of a subscription already paid for.

Price changes are notified in writing at least 60 days before they apply. They never take effect in the middle of a term already paid for, an annual subscription keeps its price to the end of its term, and nothing is ever charged retroactively.

Offices that subscribed under the earlier per-unit pricing keep those terms until their current term ends, then move to the matching plan with at least 60 days' written notice.

Questions about this policy are welcome at info@lucentsuite.com, or by post to Bousher, Muscat, Sultanate of Oman.