Terms & Conditions

• "Lucent" (also "we" and "us") means Lucent Suite, Commercial Registration No. 1672065, registered at Bousher, Muscat, Sultanate of Oman.
• "Service" means the Lucent software-as-a-service systems, beginning with the Property & Rentals Management System, provided by subscription.
• "Customer" (also "you") means the institution that subscribes to the Service.
• "Active unit" means a unit under the Customer's management in the current billing month.
• "Order" means the written or electronic agreement under which the Customer subscribes, including any agreed onboarding work.

Lucent provides bilingual (Arabic and English) management systems as subscription services, delivered over the internet and branded for the Customer.

The Property & Rentals Management System is in active development and is being introduced through an early-access program with founding partners. Features may evolve during this period, and some capabilities described on this website may arrive in stages. Other Lucent systems described on this website are planned and not yet available.

The Customer is responsible for the accuracy of the information it provides, for safeguarding its accounts and credentials, and for the use of the Service by the users it authorizes (staff, teachers, and families). The Customer will ensure its use of the Service complies with the laws that apply to it, including those governing the data it manages.

The Property & Rentals Management System is priced at OMR 0.650 (or its equivalent in the billing currency) per active unit per month. An "active unit" is a unit under the Customer's management in the current billing month. There are no setup fees and no charges per staff, owner, or tenant account.

Fees are invoiced monthly, or annually in advance where the Customer selects the annual plan, in which case twelve months of service are charged at the price of ten months. Invoicing is based on the number of active units, unless the Order states otherwise. Where value-added tax or other taxes apply under the laws of the Sultanate of Oman, they are stated separately on the invoice and payable in addition to the fees.

Where a Customer needs a system Lucent has not yet built, Lucent may agree to design and build it at no development cost to the Customer. Any such engagement is recorded in an Order that describes the system, its agreed scope, and its delivery date.

In consideration of Lucent bearing the development cost, the Customer commits to subscribe to the delivered system for a minimum term of two (2) years, beginning on the date of delivery. The subscription fee for that system is set out in the Order and is invoiced on the same basis as the Service generally.

If the Customer terminates the subscription before the end of that two-year minimum term for any reason other than Lucent's uncured material breach, the subscription fees for the remainder of the minimum term become immediately due and payable. No development fee is charged in any case. After the minimum term the subscription continues on the ordinary terms and may be cancelled in the usual way.

Ownership of the platform and its underlying software remains with Lucent as set out in the Intellectual property section; the Customer's data and brand remain the Customer's, and the delivered system is presented under the Customer's own name in the ordinary way.

Card payments are processed by Tap Payments. Card data is entered directly with Tap and is never stored by Lucent. If a payment fails, we will notify the Customer and retry or request payment by another agreed method; continued non-payment is handled under the term and termination section below.

The Service is presented under the Customer's own name, logo, and colors. Where agreed, it is also presented under the Customer's own domain. The Customer warrants that it owns or holds the rights to the marks and materials it provides, and grants Lucent a limited license to display them solely to provide the Service. Lucent remains unnamed in the Customer's user-facing experience except where the law requires otherwise.

The Customer owns the data it and its users enter into the Service. Lucent processes that data only to provide, secure, and improve the Service, and under the Customer's instructions. On termination, the Customer may export its data in a commonly used, machine-readable format; after a reasonable export window, Lucent deletes it except where the law requires retention.

The Customer will not use the Service unlawfully, attempt to gain unauthorized access to it or to other customers' data, interfere with its operation, or use it to store or transmit unlawful content. Lucent may suspend access to protect the Service or its customers, giving notice where reasonably possible.

Lucent owns the platform (its software, design, and documentation) and all rights in them. The subscription grants the Customer a right to use the Service for its institution during the subscription term; it transfers no other rights.

We work to keep the Service available and dependable, and we maintain it with care, but we do not promise uninterrupted availability. Support is provided in Arabic and English by email at info@lucentsuite.com during business days, and founding customers have a direct line to the team building their system. Any specific service levels apply only if agreed in writing in the Order.

The subscription runs for the period stated in the Order and renews as agreed there. Either party may terminate for material breach that remains uncured within thirty days of written notice. Lucent may suspend the Service for serious breach or continued non-payment, after notice and a reasonable opportunity to remedy. On termination, the customer data section governs export and deletion, and the Refund & Cancellation Policy governs any refund.

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose or error-free operation. Nothing in these terms excludes liability that cannot be excluded under the laws of the Sultanate of Oman.

To the extent the law allows, neither party is liable for indirect or consequential losses, and Lucent's total liability arising out of or in connection with the Service is capped at the fees the Customer paid for the Service in the twelve months before the event giving rise to the claim.

These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction over disputes arising from them. These terms are published in English and Arabic; in case of conflict between the two versions, the English version prevails.

We may update these terms from time to time. The date above shows when they were last revised; material changes will be notified to subscribed Customers before they take effect, and continued use of the Service after that constitutes acceptance.

Questions about these terms are welcome at info@lucentsuite.com, or by post to Bousher, Muscat, Sultanate of Oman.